Terms and Conditions

Last updated: 22/10/2025

Welcome to Stivale Official. These Terms and Conditions (“Terms”) govern your use of our website [www.stivaleofficial.com] (“Site”) and the purchase of products (“Products”) from Stivale Official (“we,” “our,” or “us”). By accessing our Site or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our Site.

1. Company Information

Business Name: Stivale Official
Country of Operation: Sultanate of Oman
Email: info@stivaleofficial.com
Phone: +968 9891 6681

2. Use of the Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Site.
You must not:

  • Engage in fraudulent activity.

  • Upload or transmit viruses or harmful code.

  • Attempt to gain unauthorized access to our systems.

3. Product Information

We strive to display accurate images and descriptions of our Omani sandals. However, slight variations in color or texture may occur due to natural leather differences or display settings.
All product prices are listed in Omani Rials (OMR) and are subject to change without prior notice.

4. Orders and Payments

By placing an order, you confirm that:

  • You are legally capable of entering into binding contracts.

  • You provide accurate and complete information.

We reserve the right to cancel any order if payment is not received, if there is a pricing error, or if the item is out of stock.

Payments can be made through our approved online payment gateway or other methods listed at checkout. All payments are securely processed.

5. Shipping and Delivery

We deliver across Oman and selected international destinations.
Delivery times may vary depending on location and courier availability. Once your order has shipped, you will receive a confirmation email with tracking details.

Stivale Official is not responsible for delays caused by customs clearance or courier issues beyond our control.

6. Returns and Exchanges

We want you to be satisfied with your purchase. Returns or exchanges are accepted within 7 days of delivery if:

  • The product is unused and in its original packaging.

  • You provide proof of purchase.

Customized or worn items cannot be returned unless defective.
To request a return or exchange, please contact us at info@stivaleofficial.com.

7. Intellectual Property

All content on this Site—including text, images, logos, and product designs—is the property of Stivale Official and protected under Omani and international copyright laws.
You may not copy, reproduce, or distribute any part of this Site without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by Omani law, Stivale Official shall not be liable for any direct, indirect, or consequential damages arising from:

  • The use or inability to use our Site or Products.

  • Any delay or failure in delivery.

  • Unauthorized access to user data.

You agree that your sole remedy for any dissatisfaction with our Products or Site is to stop using the Site and, where applicable, return the product under our return policy.

9. Privacy Policy

Your privacy is important to us. Personal data collected through the Site is handled in accordance with our Privacy Policy. By using this Site, you consent to such processing and warrant that all data you provide is accurate.

10. Governing Law and Jurisdiction

These Terms and any disputes arising under them shall be governed by the laws of the Sultanate of Oman.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Oman.

11. Contact Information

For any questions about these Terms, please contact us:

Email: info@stivaleofficial.com
Phone: +968 9891 6681
Address: Muscat, Sultanate of Oman